# Support

## Support Offerings Overview

Osmos provides the following Support Offering tiers.

### Support Tiers <a href="#support-offerings-overview" id="support-offerings-overview"></a>

| Support Tier                                   | Tier Details                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            |
| ---------------------------------------------- | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Starter Support                                | <p></p><ul><li>Email Support</li><li>24-hour response during business hours</li></ul>                                                                                                                                                                                                                                                                                                                                                                                                                                   |
| Scale Support                                  | <p></p><ul><li>Slack and Email Support</li><li>12 Hours response during business hours</li><li>4 Onboarding sessions</li></ul>                                                                                                                                                                                                                                                                                                                                                                                          |
| Enterprise Support                             | <p></p><ul><li>Slack, Teams, Email, and Phone Support</li><li>4 Hour response during business hours</li><li>Use case review and guidance</li><li>Named customer success manager</li><li>On-demand onboarding and training sessions</li><li>First priority support</li><li>Custom contracts</li></ul>                                                                                                                                                                                                                    |
| <p>Mission Critical Support</p><p>(Add-on)</p> | <p>Everything in Enterprise plus</p><ul><li>1 Hour response time - 24x7x365</li><li>Weekly touchpoints</li><li>Product Expertise</li><li>Provide Train the Trainer</li><li>Ongoing support to Product Owners/SME’s</li><li>Influence in Osmos roadmap</li><li>Named Customer Engineer</li><li>Be an expert POC for Product / Project Managers</li><li>Engineer design guidance of onboarding process & workflow</li><li>Operational process and workflow guidance</li><li>Support with complex data scenarios</li></ul> |

### Get In Touch With Us 🤝 <a href="#get-in-touch-with-us" id="get-in-touch-with-us"></a>

Contact us at [**support@osmos.io**](mailto:support@osmos.io)**.**<br>