📞Support

Support Offerings Overview

Osmos provides the following Support Offering tiers.

Support Tiers

Support Tier	Tier Details
Starter Support	Email Support 24-hour response during business hours
Scale Support	Slack and Email Support 12 Hours response during business hours 4 Onboarding sessions
Enterprise Support	Slack, Teams, Email, and Phone Support 4 Hour response during business hours Use case review and guidance Named customer success manager On-demand onboarding and training sessions First priority support Custom contracts
Mission Critical Support (Add-on)	Everything in Enterprise plus 1 Hour response time - 24x7x365 Weekly touchpoints Product Expertise Provide Train the Trainer Ongoing support to Product Owners/SME’s Influence in Osmos roadmap Named Customer Engineer Be an expert POC for Product / Project Managers Engineer design guidance of onboarding process & workflow Operational process and workflow guidance Support with complex data scenarios